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Return Policy
Returns and Refund Policy
For the contiguous United States returns: If you are unhappy with your order for any reason, you may send it back. All items must be returned within 60 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed. *Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expires when a return is received at the warehouse, a store credit will also be issued. *Reward points associated with the purchase will be deducted from your account if you choose a refund. Exchanges are free, and returns are easy. Please visit the Order History page under your Account to print a return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department 847 NE 79th St Ste 105 Miami FL 33138 For Alaska and Hawaii returns: At this time, we cannot provide return shipping labels to Alaska and Hawaii and recommend using a local shipping carrier. An $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Alaska and Hawaii. For Canada returns: We strive to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 60 days from the day of shipment for items in new, unused condition with the original packaging. *Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued. *Reward points associated with the purchase will be deducted from your account if you choose a refund. Exchanges are free, and returns are easy. Please visit the Order History page under your Account to print a return label and slip. REFUND POLICY Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards billed to an address outside of the United States or Canada. Gift card purchases are not eligible for a refund. Gift card purchases can only be returned for an exchange or store credit. Final sale merchandise cannot be returned or exchanged. *Please note that any reward points or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expires when a return is received at the warehouse, a store credit will also be issued. If you have any questions about the Return Policy, Contact us at [email protected].