4.8 STAR SERVICE (20 REVIEWS)
847 79 StMiami, FL 33138 [email protected]
01
Introduction

The Service Pro911 application is an all-in-one service management tool designed specifically for service businesses utilizing the Clover® POS platform. Offering over 55 functions, Service Pro911 simplifies operations with features such as scheduling, invoicing, and customer management. Whether you run a small operation or a large enterprise, Service Pro911 is tailored to meet the needs of various service-based businesses, ensuring efficiency and top-notch service delivery.

The application consists of two components:

  • Clover application (Service Pro911)

    an application that installs on your Clover devices (Clover Station, Clover Mini, etc.)

  • Web application (Universell)

    used in any modern Internet browser on a laptop, tablet, or desktop computer

The table below shows the functionalities and differences between Service Pro911 Clover and the Web application (Universell) :

USED ON
SUPPORTED FEATURES
Service Pro911 Clover
Web application (Universell)
Clover Mini, Clover Flex, Clover Station
Laptop, tablet, or desktop computer with any modern Internet browser
CRM, Estimates and Invoices, Agreements, Reports, Scheduling
Over 55 Additional Features (Marketing, Equipment Management, Employee Management, Website Page Builder, etc.)

Technical Requirements to Use Service Pro911

  • Clover account and any of Clover devices including Clover Station, Clover Flex, and Clover Mini
  • Laptop, tablet, or desktop computer with any modern Internet browser
02

How To Install

Important note:

before you start the installation of the Service Pro911 application, please remember to define business hours using the Clover Setup application.

  • Open your Internet browser and log into your Clover account

  • On the Clover dashboard, click the App Market

  • the App market, find the Service Pro911 Application on the Clover AppMarket. The easiest way to find the ServicePro911 application is to use the keyword "service" in the search box.

  • You can recognize the Service Pro911 application on the App Market with the logo and description below

  • Then install the application by clicking the Install button.

Once the Service Pro911 application is installed, Clover will automatically launch it. Please continue reading this guide to learn how to set up the application for the first use.

03
The First Access to Sevice Pro911

On the first launch of the Service Pro911 application, a splash screen is shown in your internet browser like below:

  • Schedule Traning
  • Create Ticket
Then Read the App Notes

Review the Provided Notes: Start by carefully reviewing the notes to ensure you have all the necessary information to proceed.

Note 01

  • Work seamlessly with Clover

  • Assign customer appointments and dispatch employees, track employee progress

  • Send estimates and agreements via SMS/Email to your customer , receive payment via Clover or remotely

  • Send estimates and agreements via SMS/Email to your customer , receive payment via Clover or remotely

  • Create and manage your service agreements, invoices and estimates.

  • Manage employee's work flow

  • Track employee

APP BENEFITS

Note 02

  • Subscribe and download the app from the Clover App Market (More Tools)

  • Assign customer appointments and dispatch employees, track employee progress

  • Add your service agreements , terms & conditions and your cancellation policy

  • Customize your term & conditions and cancellation policy

  • Click on create estimate add the items or service agreement assign the customer and employee and send it via SMS/Email

  • Estimate will be sent to your customer to pay remotely as soon as the payment is completed it will be posted into the Clover device.

clover station

clover mini

clover station

Note 03

CUSTOMER LEADS

Manage customers, Send SMS, setup appointment, save Memo, Create invoice and estimate for particular customer.

Note 04

Invoicing

  • Complete the Sign-Up Process: 

    Proceed to finalize the merchant sign-up process. During this step, be sure to select your preferred time zone and create a secure password for your account.

  • Access Your Online Dashboard:

    After completing the sign-up process, you'll receive a notification prompting you to access your online dashboard. It's crucial to log in to your dashboard to fully utilize the features available to you.

  • Check Your Email Inbox:

    You'll receive an email containing your Universell login credentials upon logging in. Check your email inbox, locate the email, and follow the instructions provided to log in to the web version of the platform.

  • Gain Access to Features and Tools:

    By logging in to the web version of the platform, you'll gain access to all the comprehensive features and tools offered by Service Pro911. This will enable you to effectively manage your business operations with ease.

  • Start Utilizing the App

    Once the sign-up process is completed and you've logged in to the platform, you can immediately begin utilizing the app to manage your business

04

Overview of Service Pro911
Clover functionalities

Service Pro911 Clover application consists of the following main features:

Effortless Invoicing:

  • Generate estimates and invoices with ease.
  • Send invoices by email or SMS
  • Set up recurring invoicing for regular and hassle-free payments.
  • Recipients can pay online with a quick and secure payment link.
  • Send unlimited invoices to customers.
  • All payments are processed securely through your Clover account.

Centralized CRM:

  • Maintain customer-employee interaction with a built-in CRM.
  • Collect and store valuable customer information in one place.
  • Set up recurring invoicing for regular and hassle-free payments.

Agreement Customization:

  • Generate estimates and invoices with ease.
  • Send invoices by email or SMS
  • Set up recurring invoicing for regular and hassle-free payments.
  • Recipients can pay online with a quick and secure payment link.
  • Send unlimited invoices to customers.
  • All payments are processed securely through your Clover account.

Comprehensive Reporting:

  • Access custom reporting and analytics dashboards.
  • Make data-driven decisions with insightful reports.

Efficient Appointment Management:

  • View and manage appointments, create, update, and add notes.
  • Schedule unlimited customer appointments and assign them to unlimited employees.

For details about all these features, please visit our website www.servicepro911.com.

05

Overview of Web
functionalities (Universell)

The web application consists of the following main features:

CRM System:

  • Perform lead generation campaigns
  • Segment contacts
  • Keep track of interactions with customers and prospects
  • Manage appointments
  • Automate sales pipelines

Marketing:

  • Website Builder with modern designs
  • Marketing automation
  • Email and SMS marketing

Payment:

  • Virtual POS
  • POS Hardware
  • Clover and PAX POS
  • Support of multiple payment gateways
  • Zero processing fees
  • Cryptocurrency

Business Operations:

  • Integrated Order Management
  • Integrated Inventory Management
  • Employee Task and Time Tracking
  • Agreements and Document Management
  • Analytics and QuickBooks Integration

For details about all these features, please visit our website www.servicepro911.com.

06

What to do next?

Now that you know the basics, we encourage you to explore and dig
deeper into some Service Pro911 features:

  • Access the Service Pro911 Help Center to find answers to common questions and troubleshooting tips.
  • Enhance your understanding of Service Pro911 by watching our comprehensive Video Tutorials.
  • Explore detailed information about Service Pro911 features by referring to the User Guide

Feel free to leverage these resources to maximize your experience with Service Pro911!

07

Thanks for choosing Service Pro911! We will contact you soon to assist you.

IF YOU HAVE ANY QUESTIONS OR EXPERIENCE ANY ISSUES, PLEASE CONTACT: